VILLAGE OF HILTON
MUNICIPAL ELECTRIC
FAQ and Electricity Rates Information
| What is an ESCO? |
| ESCO, stands for an Energy Service Company. The Village of Hilton is considered an ESCO because we supply electricity to consumers. |
| How much can I save? |
| RG&E gives a $.004/per kilowatt (kw) credit every month to any customer who chooses to purchase their electricity from an ESCO. This credit applies to all rate plans. An average residential usage is approximately 10,000/kilowatts per year which would equal an annual savings of $40.00. |
| How do I enroll? |
We have made the enrollment process as easy as possible:
Existing Hilton customers: If you want to switch to another ESCO or to RG&E, you MUST contact RG&E and the Village Office. If a customer wants to switch to a different rate plan, a new enrollment application must be sent to the Village Office. For new customers: Click here to download an enrollment application or click here to enroll online |
| how many bills will I receive? |
| Two. You will receive a bill each month from RG&E for delivery charges and one bill from the Village of Hilton for the actual supply of the electricity. |
| Is there a fee to enroll? |
| No, there are no fees for enrolling in the program. |
| Is there a contract or a term? |
| Yes. When you enroll with the Village of Hilton, we are purchasing your annual electricity supply for the entire 2010 year. However, if you are not completely satisfied with our service or the savings you receive, you can return your account to RG&E at no cost. |
| How do I pay my bill? |
▪ You can mail a check to the Village of Hilton at 59 Henry Street, Hilton, NY 14468
▪ Visit us in person at the Hilton Community Center located at 59 Henry Street.
▪ We offer an Automatic Bill Payment program which deducts the amount owed every month on the due date from your bank account. This is a free service and the Village of Hilton will continue to send monthly statements for your records.
▪ We now accept Mastercard and Discover Card payments |
| Who reads my electric meter? |
| RG&E will continue to read the meter at your home or business. |
| Can I still read my own meter(s)? |
| Yes. Continue to communicate your meter readings to RG&E in the same manner as before. |
| When will my electricity service start with the Village of Hilton? |
| Service will begin 1-2 months after your application is received. The new rate will not be in effect until the February 2010 billing period. |
| Is a deposit required for signup? |
| No, a deposit is not required. |
| Is a credit check performed on all customers? |
| Upon receipt of an application for enrollment, an RG&E credit check is performed on all customers before service is approved. If your application is denied for any reason, we will so notify you within 3 business days. |
| Who is eligible to enroll? |
| Any resident or business located in the Village of Hilton or Town of Parma is eligible. However, any person who applies for enrollment in the Municipal Electric Utility must be the owner of the property for which service is requested. The Village Board reserves the right to refuse service to any applicant who does not have a good credit standing with RG&E or for whom we feel may be a credit risk. |
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